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"Purchasing CRM for Contact Centers"
Is your contact center running as efficiently and productively as it could be? Are you seeing long calls and long hold times in your call center? Do your representatives know your customers and know them well, or are they usually calling the customer with little to no customer data or history?
This white paper covers setting proper implementation goals, how CRM helps contact centers improve efficiency, common problems with contact centers, and improvements to CRM software.
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