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Learn how this cutting edge technology can help you get the most out of your network and improve customer service through increased responsiveness and adaptability.
Service-Oriented Architecture (SOA) and Session Initiation Protocol (SIP) are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of their customer service operations. This paper outlines the latest advances and provides examples of where technology is making an impact.
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