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UK Retail Online Christmas Shopping Recap Report 2014
Read the UK Retail Online Shopping Recap Report to discover online retail shopping data and trends from the 2014 November and December

A Blueprint for Maximizing Recognition
Design your employee recognition program for true business results.


Mentoring That Works: Avoid 6 Common Mistakes
Find out how to overcome the most common challenges to running an effective mentoring program.

Top Tools for Optimizing Your Sales Team
It's a simple fact - if your sales team has the data and tools to reduce the level of friction in the sales process - everyone wins.


Turn Your Contact Center from Cost Center to Revenue Generator
All enterprises must exceed customer expectations to achieve a competitive edge.

The Contact Center Selection Checklist
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center,


How to Overcome the Top 5 Business Vulnerabilities
Business protection begins with being proactive.

Workforce Management Trends Report 2014 - 2015
Find out how other organizations design, execute, and measure workforce management programs.


Top Insights for the World's Leading Executives
Five critical business trends are currently shaping the business. Find out what they are and how you can survive and thrive in this

Achieve Better Sales Results with a Modern Sales Organization
Join this exclusive webcast Thursday, March 19, 2015 at 10:00AM PST/1:00PM EST to learn the latest research and best practices to increase

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